Shipping policy

We offer tracked delivery on all online orders to UK Mainland addresses. This service ensures your items arrive safely, promptly, and at no additional cost.

Delivery Options & Charges

England

Standard Delivery 

  • Orders between 0kg-29kg - £10 ex VAT - (1–2 Working Days) 
  • Orders over 30kg - £50 ex VAT - (2–3 Working Days) 

Scotland

Standard Delivery 

  • Orders between 0kg-29kg - £15 ex VAT - (1–2 Working Days) 
  • Orders over 30kg - £100 ex VAT  - (2–3 Working Days) 

Wales

Standard Delivery 

  • Orders between 0kg-29kg - £10 ex VAT - (1–2 Working Days) 
  • Orders over 30kg - £75 ex VAT - (2–3 Working Days) 

Please note: Not all items qualify for the above rates. Delivery costs may vary depending on the weight, dimensions, or nature of specific items. If additional charges apply, we will contact you prior to dispatch.

Orders placed before 4:30pm (Monday to Friday) are typically dispatched the same working day. Most deliveries are made the next working day via Royal Mail or ParcelForce, subject to courier availability and item eligibility.

Tracking Your Order

All shipments are sent via fully tracked delivery services. Once your order has been dispatched, you’ll receive a tracking number via email. If you’ve registered for an online account, you can also access your tracking details directly through your account dashboard.

Deliveries Outside the UK Mainland

For delivery quotes to locations beyond the UK Mainland – including overseas, Northern Ireland, the Channel Islands, and the Scottish Highlands – please email us at enquiries@plantandmachineparts.com. We will provide a competitive shipping estimate based on your location and order size.

Order Handling & Delivery Timeframes

  • Orders are processed and dispatched within 1-2 working day.

  • Standard UK Mainland delivery generally takes 2–3 working days.

  • Remote areas (e.g. Scottish Highlands, Northern Ireland, Isle of Man) may take an additional 2–3 working days.

  • We do not process, dispatch or deliver on weekends or public holidays. However, some small Royal Mail packages may arrive on a Saturday at the courier's discretion.

Delays & Peak Periods

On rare occasions, dispatch may be delayed due to high order volumes or unforeseen circumstances. Should this occur, we will inform you promptly before completing your order.

Lost or Undelivered Parcels

If your parcel is marked as delivered but has not arrived, please contact us at enquiries@plantandmachineparts.com. We will liaise with the courier to investigate. This process can take up to three working days, during which time we will not issue a replacement, as most parcels are located and delivered within this window. Refunds or replacements will only be issued once the parcel is officially confirmed as lost.

Back Orders

Some items may be temporarily unavailable due to high demand or supplier delays. If any item from your order is on back order, we will notify you within 24–48 hours with an estimated delivery timeframe. You may cancel the back-ordered item at any point prior to dispatch for a full refund.