Refund policy

At Plant and Machine Parts, we are committed to ensuring our customers receive quality products and a reliable service. However, we understand that there may be circumstances where you wish to return an item. This policy outlines the conditions under which plant and machine parts may be returned and refunded.

Return Period

You have 14 calendar days from the date of purchase to request a return. If more than 14 days have elapsed since your purchase, unfortunately, we are unable to offer a refund or exchange. We recommend inspecting your order promptly upon delivery to ensure everything is in order.

Eligibility Criteria for Refunds

In order to be eligible for a refund, the returned product must satisfy all of the following requirements:

  • The item must be unused and show no signs of installation or wear

  • It must be returned in its original packaging, including all protective materials and documentation

  • The product must remain unopened, with any factory seals or security tags still intact

  • The item should be in undamaged condition, free from defects unless it arrived faulty

All returns will undergo an inspection process upon arrival to verify that these conditions have been met. If the returned item does not comply with the above criteria, we reserve the right to refuse the refund.

In some cases, we may agree to accept returns of products that have been opened or handled. However, if the packaging has been tampered with or the item shows any evidence of use, we may apply a restocking fee of up to 40%, depending on the condition and resale value of the item.

Proof of Purchase

To complete your return, we require evidence of purchase. Acceptable forms include:

  • An original sales receipt

  • A purchase order or invoice

  • An order confirmation email showing the order number and date

This documentation must accompany the returned goods. Without valid proof of purchase, we cannot process any refund, regardless of item condition.

Return Procedure

To initiate a return, please contact our customer service team to request a Return Merchandise Authorisation (RMA) number. This RMA must be clearly included with your return shipment. Returns sent without prior authorisation will not be accepted or processed.

Items must be securely packaged to avoid damage in transit and sent to:

Plant and Machine Parts Returns
453 Carr Place
Preston
PR5 8AU
United Kingdom

Shipping and Handling

Customers are responsible for covering the cost of return shipping unless the item is faulty or sent in error. Original delivery charges are non-refundable.

We strongly advise using a tracked and insured courier service when returning items, as we cannot be held liable for any loss or damage during transit. Any returned item that arrives damaged or in unsatisfactory condition may be subject to refusal or partial refund.

Faulty or Incorrect Items

If you have received an incorrect item or one that is damaged or faulty, please notify us within 48 hours of delivery. We will assess the issue and may offer a replacement, refund, or arrange for the item to be returned at our expense, depending on the situation.

Contact Us

Should you have any questions about this policy or require assistance with a return, our team is here to help:

Email: enquiries@plantandmachineparts.com
Telephone: 01772 349 611
Opening Hours: Monday to Friday, 9:00am – 5:00pm